From tenant report to completed job — Tenantflow automates the whole workflow including QLD urgent repair obligations, owner approvals, and contractor coordination.
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Step 01Urgent RepairMon 7:42am
Tenant submits a maintenance request
Sarah texts the property portal. No apps to install — just a simple web link sent with the lease.
ST
Sarah Thompson · 14 Bellbird St, Stafford QLD
7:42am
Hi, our hot water system isn't working. It's been 2 days now and we have 3 kids. Can someone please fix it urgently? We've tried resetting it. Unit 2.
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Step 02AI Analysis7:42am · instant
AI classifies the request and flags QLD law
Tenantflow reads the message, identifies the issue type, urgency level, and applicable Queensland legislation automatically.
⚡ Tenantflow AI Analysis
🔥 Hot Water System🔴 URGENT REPAIR🏠 Unit 2👨👩👧👦 3 children
⚖️ RTRA Act 2008 — Section 185(2)(g)
Hot water is a listed urgent repair under Queensland law. Owner must authorise or arrange repair within 24 hours. Tenant may arrange independently up to $300 if owner is uncontactable.
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Step 03Owner Notified7:43am · auto-drafted
Owner notification drafted and sent
A professional email goes to the property owner within 60 seconds, including a cost estimate and clear action options.
Hi David, your tenant at Unit 2, 14 Bellbird St has reported a failed hot water system affecting a family with 3 children. Under the Queensland RTRA Act s.185, this is classified as an urgent repair requiring attention within 24 hours.
Estimated cost: $350 – $480 (hot water element replacement, licensed plumber)
Please reply with your preference below.
✅
Step 04Approved8:15am · owner reply
Owner approves. Contractor booked automatically.
David replies "approve" from his phone. Tenantflow instantly books the next available trusted plumber from your preferred contractor list.
✓ Owner approved via email — Jim's Plumbing (preferred) booked for today 11am–1pm
JB
SMS to Sarah Thompson
8:16am
Hi Sarah, great news — a plumber is booked for today between 11am and 1pm. Jim's Plumbing will call you 30 mins before arrival. No action needed from you. — VA Realty
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Step 05Job Complete12:45pm · same day
Repair completed. Invoice filed. Owner updated.
Jim's Plumbing marks the job done in the portal. Invoice is automatically attached to the property record and emailed to the owner for reimbursement.
JOB TIMELINE — 14 Bellbird St, Unit 2
Tenant reported hot water fault
Mon 7:42am
AI classified as RTRA urgent repair
Mon 7:42am
Owner notified with cost estimate
Mon 7:43am
Owner approved & plumber booked
Mon 8:15am
Tenant notified of booking
Mon 8:16am
Hot water element replaced — $412 inc GST
Mon 12:45pm
Invoice filed, owner reimbursement email sent
Mon 12:46pm
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From report to fix in under 5 hours.
No phone tag. No manual emails. No compliance risk. Tenantflow handled the entire workflow — including the QLD legal obligation — while you focused on other things.
4h 63m
Total resolution time
0
Manual PM actions needed
100%
RTRA compliance maintained
Ready to automate your maintenance workflow?
Join Queensland property managers already on the early access list.